We want you to feel confident buying from Renvy. If your purchase isn’t right for you, here’s how returns, exchanges, and refunds work.

14-Day Returns

You can request a return within 14 days of receiving your device.

The device must be returned in the same condition in which you received it, without any new damage, issues, modifications, or unauthorized repairs, and with the accessories included with your order.

If you’re returning the device because you changed your mind, no longer need it, or simply want to return it without a product issue, return shipping costs are your responsibility.

30-Day Exchanges

You can request an exchange within 30 days of receiving your device, subject to product availability.

The device must be returned in the same condition in which you received it, without any new damage, issues, modifications, or unauthorized repairs, and with the accessories included with your order.

For exchanges that are not related to a product issue, return shipping costs are your responsibility.

If There’s a Problem

If your device:

• Arrives damaged
• Has a covered hardware issue
• Does not match the product description
• Does not match the specifications or item you ordered

Renvy covers the return shipping cost.

We’ll review the issue and determine the appropriate solution.

No Excluded Products

At this time, all products sold by Renvy are eligible for our return and exchange policy, subject to the applicable conditions above.

Renvy may update this policy if product categories or conditions change in the future.

Refunds

Once your returned device is received and approved, we will process your refund within 3 business days.

The time required for the funds to appear may vary depending on the payment method or financial institution.

Exchange Price Difference

If the replacement device costs more than the original device, you will pay the difference before the exchange is completed.

If the replacement device costs less, Renvy will refund you the difference after the exchange is completed.

The difference may be refunded through the original payment method or another available method, depending on how the original order was paid.

How to Request a Return or Exchange

01 — Contact Renvy
Contact our support team and provide your order details.

02 — Tell Us What Happened
Explain whether you’d like a return or exchange and the reason for your request.

03 — Return the Device
We’ll provide the applicable return instructions and shipping arrangements.

04 — Device Inspection
Once received, we’ll check that the device matches the condition in which it was delivered.

05 — Refund or Exchange
We’ll process your approved refund or exchange.

Questions?

Not sure whether your order qualifies? Contact Support.