Your privacy matters to us. This Privacy Policy explains what information Renvy collects when you use renvy-eg.com or place an order, how we use it, and the choices you have.

1. Information We Collect

• Information you give us: your name, phone number, email address, delivery address, and order details when you place an order, create an account, or contact us.
• Support information: messages, photos, videos, and device details you share with us when requesting support, a return, or a warranty claim.
• Usage information: information about how you use our website, such as pages visited, device and browser type, and general location, collected through cookies and similar technologies.

2. How We Use Your Information

• To process, confirm, and deliver your orders.
• To provide customer support, returns, exchanges, and warranty service.
• To communicate with you about your order or your enquiries.
• To improve our website, products, and services.
• To send you updates or offers, only where you’ve agreed to receive them.
• To prevent fraud and meet our legal obligations.

3. Sharing Your Information

We don’t sell your personal information. We share it only where needed to run our services, for example with delivery partners to deliver your order, payment providers to process payments, and service providers that help us operate the website. We may also share information when required by law.

4. Cookies

We use cookies to keep the website working properly, remember your preferences, and understand how the website is used. See our Cookie Policy for more details.

5. Data Retention

We keep your information only for as long as needed to provide our services, handle returns and warranty claims, and meet legal and accounting requirements.

6. Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage over the internet is completely secure.

7. Your Choices

You can review and update your account information at any time from My Account. You can also contact us to ask about, correct, or delete the personal information we hold about you, subject to any information we need to keep for legal reasons.

8. Data on Devices You Return

Please back up and remove your personal data before returning a device or sending it for service. Renvy is not responsible for data left on returned devices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when they’re published on this page.

10. Contact Us

If you have questions about this policy or your information, please contact us through our Contact Us page.