Protection that comes with your device.
Every eligible Renvy purchase is backed by our warranty, so you have somewhere to turn if a covered issue appears after you buy.
What's Covered
Unless otherwise stated on the product page.
Device Hardware
Covered for 1 year from the date of purchase.
Battery
Covered for 6 months from the date of purchase.
Included Charger
Covered against eligible defects during the applicable warranty period.
How to Request Support
Contact Renvy
Reach out with your order number and a clear description of the issue.
Share Details
Photos, videos, or diagnostic information help us assess the problem faster.
Inspection
We may ask to inspect or test the device to confirm the issue is covered.
Resolution
If covered, we’ll repair the device, replace it, or provide another appropriate solution.
What's Not Covered
The warranty does not cover accidental or physical damage, liquid damage, misuse, unauthorized repairs or modifications, normal cosmetic wear, or software issues that aren’t caused by a hardware defect.
For full terms, see our Warranty Policy.
Need warranty support?
Tell us what happened and we’ll guide you through the next step.