We deliver Renvy orders across Egypt. This policy explains how shipping works and what to expect after placing an order.

1. Delivery Areas

Renvy currently delivers across Egypt.

Delivery availability, time, and cost may vary depending on the delivery location.

2. Delivery Time

Cairo & Giza:
Orders are typically delivered within 3 business days.

Other Areas:
Delivery times may vary depending on the destination and shipping provider.

The estimated delivery time shown during the ordering process or communicated by Renvy will apply where available.

3. Shipping Fees

Shipping fees depend on the delivery location and applicable delivery method.

The applicable shipping cost will be communicated or displayed before the order is completed.

4. Order Processing

Orders are processed after confirmation.

Renvy may contact you to confirm your order details before shipping.

Orders may be delayed if additional information or confirmation is required.

5. Delivery Attempts

The delivery provider may make more than one delivery attempt where applicable.

If an order cannot be delivered because the provided information is incorrect, the recipient is unavailable, or delivery cannot otherwise be completed, additional delivery arrangements or costs may apply.

6. Checking Your Order

When receiving your order, we recommend checking the package and device to make sure everything matches your purchase.

If you notice damage, an incorrect product, or another issue, contact Renvy Support as soon as possible.

7. Shipping for Returns & Exchanges

For returns or exchanges that are requested because you changed your mind or for reasons unrelated to a product issue, the customer is responsible for the applicable return shipping cost.

If the return is required because the device is damaged, incorrect, or does not match the product description or order, Renvy covers the applicable return shipping cost.

For full details, see our Return & Refund Policy.

8. Delays Outside Our Control

Delivery may occasionally be affected by circumstances outside Renvy’s reasonable control, including transportation issues, weather, public holidays, or other unforeseen events.

We will work with the delivery provider to resolve significant delays where possible.

9. Questions?

For questions about your delivery or shipping, Contact Support.